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Understand our legal terms and your account protection

We've built naga66 around transparency with Indonesia players. Your account data, withdrawal process, payment history and access to our lobby all sit within clear legal terms.

Account Access TermsData and PrivacyWithdrawal VerificationSupport Channels
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naga66 Understand our legal terms and your account protection
REACH OUR TEAM

Contact us about legal and account questions

Live Chat Open your account dashboard and tap Support.
Email Support Send account or legal queries to our support inbox.
Account Settings Your account page holds your verified contact details, payment history and any restrictions we've…
HOW WE PROTECT YOU

Data security, account verification and your rights

Account Verification

When you open your account, we verify your identity using information tied to your DANA, OVO, GoPay or QRIS wallet. This happens once, then your account stays linked to that verified identity for all future deposits and withdrawals.

Payment Data

Every deposit and withdrawal is encrypted and logged. We do not store your full payment credentials; payment processors DANA, OVO, GoPay and QRIS handle that securely. You can view your full transaction history in your account wallet.

Session Security

Your session expires after 30 minutes of inactivity on desktop and 15 minutes on mobile. This keeps your account safe if you step away. Log back in with your credentials whenever you return to the lobby.

Data Retention

We keep your account records, game history and payment logs for the life of your account. After you close your account, we retain records for three years per Indonesian payment regulations, then delete them.

Your Rights

You can request a copy of all data we hold about you, ask us to correct inaccurate information, or request account closure. Contact support with your request and we respond within 14 days.

Dispute Resolution

If you believe a transaction is incorrect or your account has been accessed without permission, contact support immediately with your account email and phone number. We investigate and respond within 5 business days.

Your questions about account terms and rights

Your account stays open and your balance remains yours. We do not charge dormant-account fees. Your login credentials stay active, so you can return at any time. If your account shows no activity for two years, we may ask you to verify your identity again before allowing withdrawals.

Yes, contact support to request account closure. We process your request within 48 hours. Any remaining balance is returned to your original payment method — DANA, OVO, GoPay or QRIS — within three to five business days. All associated data is marked as closed and retained per our data policy.

Your account is tied to the identity we verified at signup. Deposits must come from that verified identity. If we detect a deposit from a different person or payment holder, we place a hold on your account pending identity re-verification and may decline the deposit.

We do not store your full payment credentials. Payment processors DANA, OVO, GoPay and QRIS store those securely. We keep a record of each transaction — date, amount, method and status — for the life of your account plus three years after closure, per Indonesian regulations.

Yes. Open support chat or email your request with your account email address. We compile your full account data, game records and transaction history into a file we send to you within 14 days. This is yours to keep or share as needed.

Contact support immediately with your account email and any unusual activity you've noticed. We review your session logs, verify your identity, and reset your login credentials. If funds were withdrawn, we investigate and respond within five business days with findings and next steps.

Your account terms are governed by the jurisdiction where we operate and where local law permits. Account access and eligibility depend on local law in your region. For dispute resolution or legal questions, contact support with your account details and we provide guidance based on applicable rules.

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